I logged on last week to check the status of my Warriors pending claims, and much like many of you have experienced, something didn’t look right. As I clicked through the endless links and parts of the eBenefits website, I became increasingly irritated as I realized the situation in front of me. After the hours I spent online filing and uploading documents, I am met with an all too familiar site. Some of the claims “didn’t go through” and the documents were loaded into “miscellaneous” instead of attached to claims as intended.
This is no surprise but does add to the frustration with the Veterans Administration.
I am computer literate and I have a graduate degree. I know what I am doing. Yet so many glitches and “updates” on this site produces results that directly affect the outcome for Warriors claims that makes it is hard not to feel it isn’t on purpose. What does someone older, less tech savvy or worse; someone with TBI and no support network do when they see this stuff. I mean I know I did it correctly but what if you weren’t confident in your knowledge and skill level.
It would make you think you were crazy.
Yesterday I went back in and patiently entered the things that didn’t go through and attached files where they should be and got the message, AGAIN, that every thing was accepted so we will see in a couple of weeks if that ends up being final.
But it wears you down.
I think that is the biggest reason people just give up. There are so many Warriors that we meet that haven’t gotten through the process because it becomes so difficult to not be angry. Sadly, you can put your life on the line for your country, incur permanent harm but not automatically get taken care of when you return. It’s another battle that most just does not have the energy for. It’s sad.
It requires resilience most of us don’t have.
My Warrior would be quick to tell you, if I had not been persistent, he would have given up a long time ago. I recently caught Madonna Badger on Super Soul Sunday and a lot of what she talks about in her TedX talk, really applies to the caregiver scenario. There has been unimaginable terror, grief and pain in the lives of Warriors and they just have to keep getting up. A lot of times they can’t and that motivation comes from the Caregiver. A lot of times as a result, a Caregiver becomes completely wiped out. It’s a vicious cycle that only keeps everyone afloat because of that resilience that each victory and defeat help us build.
But it is hard!
Sometimes I am really good at it and sometimes I am not. I would love to hear about how you stay positive and what you do to make sure you aren’t stretched too thin. Everyone can always use good advice!